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Last updated: 9th April 2021

These General Terms and Conditions and Privacy Policy (“Terms”, “Terms of Use”) regulate the use of all web pages constituting the GQA UK website owned by Global Quality Assurance (“Global Quality Assurance UK", "GQA UK”, “us”, “we”, or “our”), available at domains

These Terms apply to all users of the Website. By accessing or using the Website for the first time, the user acknowledges its contents, and fully understands and agrees to the rights and obligations arising from the use of services, materials, functionalities and other content available through the Website. If you do not accept any of these Terms, please do not use the Website.

Specific terms may also apply to the use of certain services, materials, functionalities and other content available through the Website, of which the users shall be informed in an appropriate manner.

We reserve the right to modify or append the Terms, unilaterally, at any time and without prior notice, of which all users shall be duly informed by means of an appropriate notice on the Website. You are obliged to review the Terms periodically, in order to check for possible modifications or additions. By using the Website after modifications or additions to these Terms have been made, you fully acknowledge, understand and accept the content thereof.


Furthermore, we reserve the right to modify the content, design or location of the Website, as well as the services, materials, functionalities and other content available through the Website, unilaterally, at any time and without prior notice. We cannot be held responsible for any damage caused to users or third parties related to the above described modifications.



The following services, materials, functionalities and contents are available to users through the Website: service provision, training, presentations, articles, templates, news and other content (“Content(s)”). The Websites contains GQA UK’s own Content, as well as the Content of partners and third parties.

We shall make every available effort to ensure constant availability of the Website, as well as constant and unhindered access to the Contents available through the Website, as regulated by these Terms, and possible specific terms applicable to the use of certain Content or separate web pages within the Website.

Links to third party websites

The Website contains links to other third party websites (“Links”). The Links shall be duly marked, whenever this is enabled by the manner of their publication or use.

The publication of Links on the Website does not mean that we endorse, approve, recommend, promote or in any other way support the information, statements or facts, attitudes, opinions, or conclusions contained therein.

We shall not control or supervise content available through the Links and therefore we cannot guarantee the accuracy, truthfulness, origin, contents, or availability thereof.

For any comments or information regarding the Links please contact us using the contact form on our website . Furthermore, we reserve the right, but do not assume the obligation, to remove any Link, without prior notice and without explanation, based on our own assessment or on information received by any user or third party, for any reason, but primarily due to violation of these Terms.

In consequence of the above, we cannot be held responsible for possible damage caused regarding publishing, removing, or using any Link, or relying on any content available via the Link.

Advertising on the Websites

Any advertising content shall always be marked as such. Publication of advertising content on the Websites does not mean that we endorse, approve, recommend, promote, or in any other way support the advertisers, their products or services.

The advertisers are independent entrepreneurs with whom mutual rights and obligations regarding advertising on the Websites are regulated through separate contracts. Therefore, we are not involved in any possible relationship you may establish with the advertisers regarding their advertising content available through the Website. Any rights and obligations arising from such relationships shall be regulated directly with the corresponding advertiser. Also, for any comments or information related to advertising please contact the advertiser directly.

Since we do not control or supervise content available through advertisements, we cannot guarantee the accuracy, truthfulness, origin, content or availability thereof. Therefore, we reserve the right, but do not assume the obligation, to remove any advertising content, without prior notice and without explanation, based on our own assessment or on information received by any user or third party, due to any reason, but primarily due to violation of these Terms.


In consequence of the above, we cannot be held responsible for possible damage arising from publishing or removing any advertisement or relying on any content thereof.




It is not allowed (hereinafter: Prohibited Practices):

  • to use the Website or content available through the Websites in a manner which may cause damage to GQA UK, other users or any third party;

  • to publish, upload, exchange or transmit any content that the user knows to be false or untrue, or has justifiable reason to believe it to be false or untrue, and whose use may cause damage to GQA UK, other users or third parties;

  • to misrepresent yourself with the purpose of deceiving GQA UK, other users or third parties;

  • to publish, upload, exchange or transmit to GQA UK, other users or third parties any unwanted notices or other content of commercial or malicious nature, without prior request or consent, particularly including notices and other content of the same or similar nature;

  • to purposefully publish, upload, exchange or transmit any content containing computer viruses, worms, and programs that may obstruct or hinder regular operation of the Website, cause damage or destruction of any computer program, or any computer and other equipment owned by GQA UK, other users or third parties;

  • to collect, process or use personal data of the Website users or third parties in an unauthorised manner;

  • to engage in overt or covert advertising (verbal or graphic representation of products, services, personal names, names of companies, names, trademarks (registered or unregistered trademarks and service marks), businesses etc.) in an unauthorised manner.


Users or third parties shall be legally liable for failure to comply with the provisions of these Terms related to Prohibited Practices or Prohibited Content, particularly for possible damage caused by such actions to GQA UK, other users and/or third parties.

We reserve the right, but do not assume the obligation, to cancel a user account as a result of the user’s Prohibited Practices or other unlawful behavior, or any violation of these Terms that we assess as grave, without prior notice and without explanation, according to our own assessment or information provided by any user or third party.

In consequence of the above, we cannot be held responsible for possible damage incurred to the user, other users or third parties, caused by Prohibited Practices or cancellation of the user account in accordance with the provision in the previous paragraph.

User registration

Access to Contents available through the Websites and the use thereof is available primarily to registered users. Access to some information, functionalities, services and other content available through the Websites, or their partial or full use, is granted to unregistered users. Any reference to users made in these Terms includes both registered and unregistered users.

As defined by the provisions of these Terms, any natural person who fills out the electronic registration form during initial login to the system may register and is considered a registered user of the Website.

In order to register, the you must acknowledge all here stated registration rules, perform the registration procedure, provide accurate, complete and true data and choose a username and password. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. Such usernames shall be deleted without prior notice. User registration is possible only with unconditional acceptance of these Terms and with the consent for collection and use of personal data in accordance with the legal provisions in force and the provisions of the Privacy Policy that is part of these Terms. By completing the registration process every user receives his/her own user account.


You are responsible for safeguarding the authentication information, including password, that you use to access the Website, and for any activities or actions under your authentication information, whether your authentication information is with our Websites or a third-party service.

You agree not to disclose your authentication information to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

Termination of registration does not remove your liability for possible violations and/or damage inflicted during the validity period of your registration. By registering you agree to receive notices related to administration or your use of the Website and its Content, released by GQA UK, and legal or natural persons appointed, engaged or authorised by GQA UK.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Websites will immediately cease. If you wish to terminate your account, you may simply discontinue using the Websites.



In the event that you or GQA UK obtain access to the confidential information of the other party in the course of using the Websites, the party obtaining such information shall maintain the confidentiality of such information in the same manner it maintains the confidentiality of its own similar confidential information, but in no event with less than reasonable care.

While providing expert support and review of completed documents GQA UK shall maintain the confidentiality of the information provided. Expert review of the completed documents can be accomplished in one of the following ways:

  • by sending the completed documents via e-mail to our expert for review;

  • by providing secure remote access for our expert to your file hosting service where the expert can remotely access the documents and review them.



Content available through the Website in any form, especially that in the form of documents, templates, photographs, images, drawings, diagrams, charts, audio and visual materials, etc., are protected by copyright and other intellectual property rights according to the legal provisions in force. Users are held responsible for possible violation of copyrights and other intellectual property rights related to the Contents.

The Website contain names of natural and legal persons, names of products or services, trademarks, logos, pictures, graphics and other content subject to the protection of intellectual property rights (hereinafter: Protected Content) held by GQA UK and/or third parties. Access to or use of the Websites or the Contents does not grant any license, right to use, right to exploit, or any other right related to Protected Content, except to the extent and in the manner explicitly specified in the provisions of these Terms or a corresponding separate contract.

It is not allowed:

  • to download, reproduce, copy, distribute, lease, provide for use, publish, communicate to unauthorised third parties or general public, or use Content in any other way for commercial purposes, without written consent previously granted by GQA UK;

  • to alter, modify, edit, translate, or create derived works from any Content available through the Website for commercial purposes, without written consent previously granted by GQA UK;

  • to use Content available through the Websites for purposes related to selling or offering for sale, advertising or promotion of any product or service by any person.

If we independently discover a violation of copyright and/or other intellectual property rights, trade secret or other rights of users or third parties, or any other violation of these Terms, or if we are informed by a user or third party of any such violation, or if we receive a request for the removal of a Content, Link, Protected Content or Interactive Content, we shall immediately take all necessary measures to establish grounds for such request and elimination of possible violation.

Specifically, if we independently discover, learn or receive a corresponding request related to a Content, Link or Protected Content, we shall be willing to cooperate with the alleged owner of the intellectual property right, or request submitter; the owner of the rights and the request submitter shall agree to cooperate with us bona fide for the purpose of establishing relevant facts and undertaking measures for the elimination of the alleged violation. We reserve the right, but do not assume the obligation, to remove the Content, Link or Protected Content in dispute from the Website, based on our own assessment and until the dispute has been finalised.


In no event shall GQA UK, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Your use of the Website is at your sole risk. The Website are provided on an “AS IS” and “AS AVAILABLE” basis. The Website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

GQA UK, its subsidiaries, affiliates, and its licensors do not warrant that a) the Website will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Websites are free of viruses or other harmful components; or d) the results of using the Website will meet your requirements.

We limit our liability, to the fullest extent permitted by law, for damages arising from any cause whatsoever to the maximum amount of money (1) that you paid for a service and/or product.



Communication and disclosure of personal data to third parties

Your personal data will be hosted and stored using services integrated with Wix on servers that are located in the USA; other third-party contractors may have access to your data only for the purpose specified in the previous section – the access of such third parties is strictly controlled.

Whenever we are sending data to countries that are not providing the same level of protection as the EU’s General Data Protection Regulation (GDPR), we are going to use appropriate safeguards to protect your personal data, including but not limited to Standard Contractual Clauses for Processors.

Your personal data (including your email) will never be shared with any third parties for marketing purposes.

Which personal data do we collect?

Types of data that we collect for specified purposes are your name, phone number, job role, country of residence, IP address, email address, and other data that is specified in the Privacy Notice displayed next to every form where we collect your personal data.

Purpose and manner of personal data collection and use

GQA UK collects and processes personal data in accordance with the provisions of the The Data Protection Act 2018, which is a United Kingdom Act of Parliament which updates data protection laws in the UK. It is a national law which complements the European Union's General Data Protection Regulation and replaces the Data Protection Act 1998.

Your personal data is processed only on the basis of your approval a free and express consent to process your personal data for the purposes related to the use of the Content available through the Website. Your consent for the collection and processing of your personal data for a given purpose shall be requested when completing the appropriate form published on the Website.

Your personal data shall be used in order to provide Content, reply to queries concerning the Content available on the Website, inform you about existing and new content, materials, functionalities, services, and other offers that may interest you, and in order to improve the quality of the Content and the Website. You will find a precise disclosure of the purpose of collecting your personal data in the Privacy Notice displayed next to every form where we collect your personal data.

All collected data are electronically stored, and appropriate measures and procedures are applied in order to prevent unauthorised access, maintain the level of personal data protection, and use the data collected online in an appropriate manner.

Even though we take all appropriate measures to ensure against unauthorised disclosure of your personal data, we cannot guarantee that some of the collected personal data shall never be disclosed in a manner that is not in accordance with these Terms. Accidental disclosure may be, for example, a consequence of false misrepresentation when accessing website that contain such data, with the purpose of correcting possible errors in the data. Our liability shall be limited, to the fullest extent permitted by law, for any damage caused to users or third parties relating to accidental disclosure of personal data.

Modification and deletion of personal data

You are legally entitled to request modification or deletion of your personal data, or deletion from the registered user database at any time. Modification or deletion of data shall be effected on the basis of an appropriate notice addressed to the contact identified on the Website.



1. Cookie definitions

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device, which is like computer memory.


First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie.

    1. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by our website domain).

    2. Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.


Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

2. What cookies do we use and why?

Generally, the website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse the website and also allows us to improve it. The cookies we may use on the website may be categorised as follows:

    1. Strictly necessary

    2. Performance

    3. Functionality


Some cookies may fulfil more than one of these purposes.

‘Strictly Necessary’ cookies let you move around the website and use essential features like secure areas. Without these cookies, we cannot provide the requested services.

We use these Strictly Necessary cookies to:

  • Identify you as being logged in to the website and to authenticate you

  • Make sure you connect to the right service on the website when we make any changes to the way it works

  • For security purposes

  • Make sure you connect to the right service on the website when we make any changes to the way it works


If you prevent these cookies, we can’t guarantee how the website or the security on the website will perform during your visit.

‘Performance’ cookies collect information about how you use the website, e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how the website works, understand the interests of our users and measure the effectiveness of our advertising.

We use performance cookies to:

  • Carry out web analytics: Provide statistics on how the website is used

  • Perform affiliate tracking: Provide feedback to affiliated entities that one of our visitors also visited their site

  • Obtain data on the number of users of the website that have viewed a product or service

  • Help us improve the website by measuring any errors that occur

  • Test different designs for the website


Some of our performance cookies are managed for us by third parties.

‘Functionality’ cookies are used to provide services or to remember settings to improve your visit.


We use ‘Functionality’ cookies for such purposes as:

  • Remember settings you’ve applied such as layout, text size, preferences and colors

  • Remember if we’ve already asked you if you want to fill in a survey

  • Remember if you have engaged with a specific component or list on the website so that it won’t repeat

  • Show you when you’re logged in to the website

  • To provide and show embedded video content


Some of these cookies are managed for us by third parties.

3. When do we require your consent

All cookies require your consent.

We request your consent before placing them on your device. You can give your consent by clicking on the appropriate button on the banner displayed to you. If you do not wish to give consent or wish to withdraw your consent to any cookies at any time, you will need to delete, and block or disable cookies via your browser settings; see below for more information on how to do this. Please note that disabling these cookies will affect the functionality of the website, and may prevent you from being able to access certain features on the website.

4. How to delete and block our cookies

Most web browsers allow some control of most cookies through the browser settings. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit the website.

Changing your Cookie Settings. The browser settings for changing your cookies settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.


Retention time

Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information.

Your rights

You can unsubscribe from any type of GQA UK’s email messages by clicking the unsubscribe link in the footer of an email.

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the right to request to see this information, rectify it, or have it deleted. To exercise these rights, please contact our support team.

In the event that you wish to lodge a complaint about how we have handled your personal data, please contact our support team. We will then look into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner's Office and file a complaint with them.


Document/documentation sold via the Websites is protected by copyright held by GQA UK.

Upon payment, GQA UK grants you a non-exclusive, permanent, limited right to use the document/documentation worldwide, exclusively in the manner expressly specified here. All rights which are not expressly granted here are reserved.

You are authorised to use the document/documentation for any purpose, but exclusively for the needs of your business, in any way that is in accordance with the granted rights, to copy the document/documentation, in whole or in part, directly or indirectly, temporary or permanently, by any means and in any form, as well as to translate it into other languages, to adapt, edit or in any other way modify the document/documentation.

It is expressly prohibited to use the document/documentation commercially for any purpose or for any need not directly related to your internal business. It is particularly prohibited to lease or distribute the original or copies of the document/documentation by selling or otherwise, or offering them with the intention of selling, as well as to print, publish, and make available to the public, through wired or wireless systems, by enabling unauthorised third persons to access the documents from places and at times of their own choosing (e.g. internet publishing), without previously obtaining written consent from GQA UK.

You are not authorised to transfer your rights to associated or non-associated legal or natural third persons, including your affiliate companies, or to grant any such third persons any right to use the document/documentation without written consent previously granted by GQA UK.



If you wish to purchase any product or service made available through the Website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, and your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.


By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.




We are constantly updating our offerings of products and services on the Website. The products or services available on our Website may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Website and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.



Documentation Templates & Documentation Toolkits

Due to the nature of our documentation templates & documentation toolkits, we do not offer any refunds once the order has been placed and your template has been delivered under any circumstances. Because we only sell digital goods, these products are irretrievable after they have been delivered.


By purchasing our documentation templates or documentation toolkits, you understand and agree to the terms outlined herein. However, there are circumstances that would allow us to offer you a refund for your purchased template, and they are as follows: (1) the product was not delivered to you, or (2) you were unable to download the file we provided, or you are unable to save or open the template.

All decisions on refunds and our policies therein are subject to our discretion. As such, we may require screenshots of errors received, or other proofs. We will make every attempt to ensure the product is up to your standards as well as ours before we issue a refund.


These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website and supersede and replace any prior agreements we might have between us regarding the Website.

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