Cancellation Policy & Form
We follow a reliable refund policy to let our clients feel privileged about their association with us.
Please read the guidelines governing the refund policy.
If you wish to cancel your account, notify us at least 15 days after your subscription started (via the form below). Failure to do so will result in the contract starting which is a minimum of 36 months - as per our terms and conditions.
Upon cancellation, your data is deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
Your subscription gets renewed automatically at the end of each month
You can upgrade or downgrade level of our services at any time of your usage, however GQA Online does not refund any fees in that case
If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term
We reserve the right to modify or terminate the GQA Online service(s) for any reason, without notice at any time.
Fraud: Without limiting any other remedies, GQA Online may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
Note: No refunds are offered, even if a plan is cancelled mid-month.
15 Day No Obligation Cancellation
GQA Online offers SaaS service to companies under a 15-day no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 15-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan.
At any time during the 15-day, potential subscriber (customer) can cancel their account and will be refunded in full with a minor service charge.
In order to continue using SaaS after the 15-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of purchase
Monthly Billing, Cancellation, and Refund Policies
GQA Online charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, GQA Online will calculate a pro-rated amount with the first payment due on signing.
All subscriptions renew automatically on their due renewal date according to date of purchase until officially cancelled via our online form below. Please note, after the 15 day cancellation period, you cannot cancel your subscription until the 36 month contract is up.
Customers will receive an email from GQA Online confirming that their subscription to the SaaS service has been cancelled.
Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to email@example.com
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
With regards to downgrades on a subscription, GQA Online does not issue refunds or credits for partial months of service.
GQA Online reserves the right to refuse/cancel a subscription to any of the SaaS services bought from gqauk.org, If GQA Online refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of £29.99.
These above policies apply to all the SaaS services by GQA Online listed on GQA UK unless otherwise noted in the corresponding program materials.